Your Privacy & Cookies Policy at Sumptuous Tours
Last Updated: 25 SEP 2025, 09:58 AM
At Sumptuous Tours, your privacy is a cornerstone of our service. Whether you’re exploring our website (www.sumptuoustours.com) or embarking on one of our bespoke African journeys, we handle your information with the highest level of care, security, and respect.
1. Information We Collect
We only collect what’s necessary to provide a personalised, luxury experience.
1.1 Personal Information:
Full name, contact details (email, phone), and address.
Booking preferences and travel documentation to tailor your journey.
1.2 Technical Data:
IP address, browser type, device details, and general location.
Website usage analytics (pages visited, time spent) to optimise your experience.
1.3 Special Categories of Data:
Dietary preferences, medical conditions, or accessibility requirements are used only to enhance your travel experience.
2. How We Use Your Information
Your data allows us to:
Seamlessly manage bookings and personalise itineraries.
Provide timely updates and concierge-style support.
Analyse website use to improve our platform.
Fulfil legal obligations under POPIA (South Africa) and UK GDPR (if processed in the UK).
3. Sharing Your Information
We respect your privacy and share your data only when essential:
With trusted partners (hotels, guides, transport) to deliver your experience.
With legal authorities, if required by law.
To protect our clients, team, or company.
We never sell your personal data or share it for third-party marketing without explicit consent.
4. Cookies and Tracking
Why We Use Cookies:
To ensure seamless navigation and user-friendly experience.
To understand preferences and optimise website performance.
To personalise content relevant to your interests.
Managing Cookies:
Adjust or disable cookies via your browser settings. Please contact us for details. By using our site, you consent to the use of cookies as described.
5. International Data Transfers
As a global luxury travel brand, your data may be transferred between South Africa and the UK. We strictly adhere to POPIA and UK GDPR, ensuring your information is handled securely. Our website is hosted on servers located in the European Union to ensure GDPR compliance and secure data handling.
6. Your Rights
You can:
Access, update, or request deletion of personal data.
Opt-out of marketing communications anytime.
Request details on how your data is processed or transferred.
Email us at welcome@sumptuoustours.com to exercise these rights.
7. Security
We use encryption, firewalls, and strict administrative controls to protect your information. While no system is 100% secure, we continuously work to minimise risks.
8. Third-Party Links
Our website may link to external platforms. Please review their privacy policies before sharing personal data. We are not responsible for third-party practices.
9. Updates
We may update this policy to reflect changes in services or legal requirements. Significant changes will be communicated via email or posted prominently on our website.
10. Contact Us
For any privacy-related queries:
Company: Sumptuous Tours Pty Ltd
Email: welcome@sumptuoustours.com
Phone: +27 61 124 76 17
Office: Workshop 17, Watershed, 17 Dock Road, V&A Waterfront, Cape Town, 8001
By using our website, you consent to this Privacy & Cookies Policy.