Your Privacy & Cookies Policy at Sumptuous Tours
Last Updated: 20 Nov 2024, 08:52 AM
At Sumptuous Tours, we treat your privacy as a cornerstone of our service. Whether you're browsing our website ([www.sumptuoustours.com] (https://www.sumptuoustours.com)) or embarking on one of our unforgettable journeys, we handle your information with the highest level of care and respect.
1. Information We Collect
We only collect the information necessary to provide you with an exceptional, personalized experience.
1.1 Personal Information:
- Your full name, contact details (email, phone number), and address.
- Booking preferences and travel-related documentation to tailor your journey.
1.2 Technical Data:
Automatically collected data includes:
- IP address, browser type, device details, and general location.
- Website usage analytics, such as pages visited or time spent, to improve our online platform.
1.3 Special Categories of Data:
If you share dietary preferences, medical conditions, or accessibility needs, rest assured this information is solely used to elevate your travel experience.
2. How We Use Your Information
Your data enables us to:
- Seamlessly process your reservations and customize your travel itinerary.
- Provide timely updates and concierge-style support throughout your journey.
- Analyze website usage patterns to continually refine our services.
- Fulfill legal obligations under South African and UK data protection laws.
3. Sharing Your Information
We handle your information with utmost discretion. Data is shared only when essential:
- With trusted partners, such as luxury hotels, guides, or transportation providers, to deliver a seamless experience.
- With legal authorities, if required to comply with regulations.
- To safeguard the security of Sumptuous Tours, its clients, or team members.
We never sell your personal data or share it for third-party marketing without your explicit consent.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small files that help us improve your browsing experience by remembering preferences and analyzing website traffic.
4.2 Types of Cookies We Use:
- Essential Cookies: For core site functionality.
- Performance Cookies: To enhance usability and optimize your experience.
- Marketing Cookies: To personalize content and deliver relevant advertisements.
4.3 Managing Cookies:
You can adjust or disable cookies through your browser settings. Visit our [Cookie Preferences Page] for more details.
By continuing to use our website, you agree to the use of cookies as described in this policy.
5. International Data Transfers
As a global luxury travel brand, your data may be transferred between South Africa and the UK. We strictly adhere to the Protection of Personal Information Act (POPIA) and the UK General Data Protection Regulation (UK GDPR) ( if data is stored or processed in the UK) , ensuring your data is handled securely.
6. Your Rights
We believe in transparency and empower you with the following rights:
- Access, update, or request deletion of your personal data.
- Opt-out of marketing communications anytime.
- Request details on how your data is processed or transferred.
Simply email us at welcome@sumptuoustours.com to exercise these rights.
7. How We Protect Your Information
We utilize advanced security measures, including data encryption and firewalls, to safeguard your personal information. While no system can guarantee absolute security, we continuously work to minimize risks.
8. Third-Party Links
Our website may contain links to external platforms. Please review their privacy policies before sharing your personal data, as we are not responsible for their practices.
9. Updates to This Policy
We may occasionally update this policy to reflect changes in our services or legal requirements. Significant changes will be communicated via email or prominently displayed on our website. Please revisit this page periodically to stay informed.
10. Contact Us
For any privacy-related queries, feel free to reach out:
- Sumptuous Tours (Pty) Ltd
- Email: welcome@sumptuoustours.com
- Phone: +27 61 124 76 17
- South Africa Office: Workshop 17, Watershed, 17 Dock Road, V&A Waterfront, Cape Town,8001
- UK Office: London, W1X 4YZ
Cookies Policy
Why We Use Cookies:
- To offer seamless navigation and a user-friendly experience.
- To better understand your preferences and improve our website’s performance.
- To deliver personalized content aligned with your interests.
Managing Cookies Preferences:
You can manage or delete cookies anytime via your browser settings. Disabling cookies may affect some functionalities of our website.
By visiting [www.sumptuoustours.com](http://www.sumptuoustours.com), you consent to the use of cookies as outlined in this policy.